Nokia Lumia 925 wont charge

[WPCentral Question]

Ive had my Nokia Lumia for 12 months and the last few weeks noticed it wont charge. Or takes ages to charge sometimes over night and it is still under 20% or its often switched of and flashing. It is very frustrating Ive tried soft boot and even restoring it to factory settings and it still wohnt switch on and is often of for hours before switching on. I even brought a new charger to see if this was the problem but no still the same issues. Can anybody help me

Thanks

 

[worldspy99]

If you still have warranty, please send it in immediately to Nokia Care. The USB ports do go bad on Nokia phones and are quite difficult to fix.

 

[MDK22]

Could be :
- the phone - something went wrong w charging coil (?)
- micro USB - possibly a connection loose (did it heat up / or melt the area around it)
- battery (most probable) if exposed to xtreme heat (or cold) takes a toll on the battery (or dropped)
- charger - is the new charger a cheapo, old charger (wires) coulda gone south
- where you plug it in - if you use the same outlet (probable), the outlet could be bad (get a meter on it, check what it's putting out)

I got nothing else - diagnose all this (what you can) & you may get an answer by process of elimination. Where do you stand w warranty ?

 

[magictriangle]

Since about a week ago, i've had this same problem off and on. In addition to not charging, the cell signal completely cut out for a full day, so i restored to factory settings. Still have the off and on slow to no charging problem though.

 

[Sara Carvosso]

no I dont think i have it, will call my network to find out!

 

[Sara Carvosso]

I did have a time where the phone heated up and was really hot one night, the charger is a apparently genuine one from ebay. I have tried different plugs/ sockets all the same very slow thanks for your help

 

[belodion]

If you still have warranty, please send it in immediately to Nokia Care. The USB ports do go bad on Nokia phones and are quite difficult to fix.

I didn't know that. Is it a longstanding problem? If so, you'd think they would have redesigned.

Posted via Windows Phone Central App

 

[worldspy99]

Heating is a known issue on the 925. Bad USB ports happen on Samsung phone as well.

 

[Sara Carvosso]

would getting a charging plate solve the issue?

 

[worldspy99]

would getting a charging plate solve the issue?

Yes that might solve the issue provided the battery is still good.