Your credentials didn't work

[MAHER_Central]

Hi everyone !
I'm trying to use "Remote Desktop" but when try I to connect I got this message "Your credentials didn't work".
I tried to find a solution online but none worked ! HELP ME PLEASE !

 

[David P2]

Hi everyone !
I'm trying to use "Remote Desktop" but when try I to connect I got this message "Your credentials didn't work".
I tried to find a solution online but none worked ! HELP ME PLEASE !

What version of Windows are you trying to connect to?

 

[MAHER_Central]

What version of Windows are you trying to connect to?

Trying to connect to Windows 8.1

 

[rcballa12]

put the domain in front of your username i.e. "WORK\user123". This is normal error if you're using the wrong username and/or password.

Also make sure that the username you're using has access to connect remotely to that PC. You need to enable this in the PC's remote settings.

 

[David P2]

Professional or normal version? (normal=just 8.1)

 

[MAHER_Central]

Professional or normal version? (normal=just 8.1)

Professional

 

[David P2]

Enable Remote Desktop support on the host as well, and make sure firewall settings are letting it through.

 

[MAHER_Central]

And yeah I just want you to know that im trying to connect with the WP app to PC not PC to PC.

 

[David P2]

And yeah I just want you to know that im trying to connect with the WP app to PC not PC to PC.

It's an option in system settings somewhere - I know the default is 'off'.

 

[MAHER_Central]

Enable Remote Desktop support on the host as well, and make sure firewall settings are letting it through.

Firewall is OK.
Yes I already turned it on.

 

[MAHER_Central]

Still not working

 

[David P2]

In system properties, is the box that mentions Network Level Authentication ticked? If it is, try it unticked.

Also, if the name on your MS account has a space in, only use your first name as the username in the remote desktop app, as that's how Windows recognises it for those purposes.

 

[MAHER_Central]

In system properties, is the box that mentions Network Level Authentication ticked? If it is, try it unticked.

Also, if the name on your MS account has a space in, only use your first name as the username in the remote desktop app, as that's how Windows recognises it for those purposes.

I unticked it but didn't work either.
And I just want to know what is my "Domain"

 

[David P2]

Not really relevant unless you are in an enterprise situation. It should be (off the top of my head): <computername>\<username> for the username field

 

[MAHER_Central]

Not really relevant unless you are in an enterprise situation. It should be (off the top of my head): <computername>\<username> for the username field

And the username should be my MS account or anything ?

 

[David P2]

The username on the PC you are trying to access.

 

[MAHER_Central]

Yeah still nothing.
so :
All the parameters on my PC ( firewall, system properties...) are okay
Computer name and username are okay
So why isn't it working !!
( And by the way sorry if I'm bothering you with all my questions )

 

[Jaideep Dhumal]

Hi,
I was getting the same error message while trying to use the app.
I realised that I didn't have a password for my computer so I created one and it worked.
In the username field, enter 'Computer name\User'. e.g xyz-pc\abc
In the password field, enter the password you just created for your computer account.
I hope this helps you

 

[Jakez98]

In system properties, is the box that mentions Network Level Authentication ticked? If it is, try it unticked.

Also, if the name on your MS account has a space in, only use your first name as the username in the remote desktop app, as that's how Windows recognises it for those purposes.

Thanks David! I have spaces in my Microsoft Account name, so I just entered the first word only and it worked!