Nokia Lumia 820 voicemail is always engaged.

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WPCentral Question

The voicemail on my Nokia Lumia 820 is not working. I have set the Voicemail to ON, but when people leave a message. I cannot pick up my voicemail messages. The number (121) is permanently engaged. I have had the phone for months now, and I have not been able to pick up my voicemails once.
I am with o2. I would like to change the number of rings before forwarding to voicemail.
 

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