I have a Nokia 920 from AT&T which I purchased when they were first released, almost 2 years ago.
For the most part the phone as been fine since I have had it. No issues, outside of Bluetooth annoyances every once in a while.
When the 8.1 Dev Preview came out, I installed it. I had no issues for quite sometime, until one day the phone just started randomly shutting down.
I can be in the middle of a phone call, browsing a web site, it sitting idle on my desk, etc and it will shutdown. When it isn't connected to a power source I have to constantly check it since you can't always tell when it goes down.
When it is connected to power it will shutdown/boot.
No exaggeration, this happens at least 5-10 times per hour.
I have tried the following to resolve:
Put the phone in airplane mode
Hard Reset with backup restore
Hard Reset with no backup restore
Used Nokia tool to revert to previous OS/Firmware
Did not install any additional apps
Only using the Nokia power cables
Hard reset while on old version
AT&T gave me a new SIM
I swapped the battery with a different one that I purchased from Amazon
I upgraded again using Dev Preview, but I am still on Lumia Black as it won't find any other updates.
Build: 3051.40000.1347.10292
None of the above have resolved the issues and I am losing my mind. The shutdowns make the phone frustrating and almost useless.
I have tried to find any diagnostic tool that could pull logs but there doesn't seem to be anything available.
I have looked at API's to see if I could code something, but I haven't turned up anything as of yet.
Unfortunately I can't afford a new phone and this is, of course, out of warranty.
Outside of just junking the phone all together (which seems like the only option at this point), does anyone have any other suggestions? Please....
EDIT: I had used the Nokia Care Support suite previously but did not realize there was a test mode.
I just performed all tests and they cam back OK. Battery temperature was interesting. Anyone know of an app that monitors it?
Still unable to find logs from the device though.
EDIT2: Found you can use tshell to tap into the test mode and run commands,etc. Unfortunately it requires an OEM account, which I don't have. That being said, I was in test mode using the Nokia Care suite and the phone rebooted there as well. Once it came back up it was out of test mode.
For the most part the phone as been fine since I have had it. No issues, outside of Bluetooth annoyances every once in a while.
When the 8.1 Dev Preview came out, I installed it. I had no issues for quite sometime, until one day the phone just started randomly shutting down.
I can be in the middle of a phone call, browsing a web site, it sitting idle on my desk, etc and it will shutdown. When it isn't connected to a power source I have to constantly check it since you can't always tell when it goes down.
When it is connected to power it will shutdown/boot.
No exaggeration, this happens at least 5-10 times per hour.
I have tried the following to resolve:
Put the phone in airplane mode
Hard Reset with backup restore
Hard Reset with no backup restore
Used Nokia tool to revert to previous OS/Firmware
Did not install any additional apps
Only using the Nokia power cables
Hard reset while on old version
AT&T gave me a new SIM
I swapped the battery with a different one that I purchased from Amazon
I upgraded again using Dev Preview, but I am still on Lumia Black as it won't find any other updates.
Build: 3051.40000.1347.10292
None of the above have resolved the issues and I am losing my mind. The shutdowns make the phone frustrating and almost useless.
I have tried to find any diagnostic tool that could pull logs but there doesn't seem to be anything available.
I have looked at API's to see if I could code something, but I haven't turned up anything as of yet.
Unfortunately I can't afford a new phone and this is, of course, out of warranty.
Outside of just junking the phone all together (which seems like the only option at this point), does anyone have any other suggestions? Please....
EDIT: I had used the Nokia Care Support suite previously but did not realize there was a test mode.
I just performed all tests and they cam back OK. Battery temperature was interesting. Anyone know of an app that monitors it?
Still unable to find logs from the device though.
EDIT2: Found you can use tshell to tap into the test mode and run commands,etc. Unfortunately it requires an OEM account, which I don't have. That being said, I was in test mode using the Nokia Care suite and the phone rebooted there as well. Once it came back up it was out of test mode.
Last edited:
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