Notifications will not turn screen display on

[gsritchey]

Any suggestions how to get notifications to turn display on? I have notifications turned on. And it was working fine earlier this week. But now when a new notification comes in, the display does not automatically turn on. Any suggestions of how to fix this?

 

[anon(4244158)]

do you have the banner option on? If it's not on, the notifications will come but the screen will remain off.

 

[gsritchey]

Yes, banners are checked on.

 

[anon(4244158)]

Just something off the top of my head... Is your light/proximity sensor working fine? Because the screen won't turn on if, for example, you have your phone in your pocket and receive a notification... If it's malfunctioning, then the phone may "think" it's in your pocket and not turn the display on

 

[gsritchey]

That's the only other thing I was thinking about. I'm not sure if it is or not. I believe it is working fine because I turned on the setting where notification noises would not play if it is turned upside down, and they are still playing even though the screen is not turning on. Do you know of anyway to check for this issue?

 

[noersetiawan]

Screen protector covering the proximity sensor maybe?

Posted via the Windows Phone Central App for Android

 

[anon(4244158)]

Yeah, when you're on a call, put your hand above the screen and see if it turns off and turns on back again when you put your hand away.

 

[xandros9]

and if you find the proximity sensor is indeed the problem, some compressed air into the earpiece might help. Make sure the screen is clean too.

 

[gsritchey]

I think it was the screen protector. Got a new one and its working again.