Why aren't my new purchase working on my Nokia Lumia 520?

[WPCentral Question]

why new purchase not start nokia lumia 520?

sir i purchase new nokia lumia 520 and also charge 4 h-5 hours and also press power+volume down together, and also put a piece of paper at back , but my mobile screen show only written NOKIA.

 

[realwarder]

Re: why new purchase not start nokia lumia 520?

That phone is slow to first start so give it time. If it never starts after 30 minutes, you could return it for replacement or if that is hard, perhaps try the Nokia Recovery Tool: Nokia Software Recovery Tool - Nokia Support Discussions