Why can't l view my camera photos when l connect my phone to my laptop via USB?

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why can't l view my camera roll photos when l connect my phone to my laptop via USB?

When the phone is not connected to the laptop l can see my camera roll photos but the moment l connect the phone to the laptop it says folder empty and its a Lumia 520? The app l am using for connecting my phone is Windows Phone app for desktop.
 

gpobernardo

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Jan 12, 2013
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Re: why can't l view my camera roll photos when l connect my phone to my laptop via USB?

When the phone is not connected to the laptop l can see my camera roll photos but the moment l connect the phone to the laptop it says folder empty and its a Lumia 520? The app l am using for connecting my phone is Windows Phone app for desktop.

Did you enable the 4-digit lock for your phone? If yes, you need to unlock your phone first before you can view the files through your laptop.
 

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