Why can't I open media content sent via text?

[Windows Central Question]

why can't I open media content sent via txt

The txt says get media content now 9kb but won't open it, I have data and I am also connected to WiFi, I can browse the Internet but can't open media content in my text threads

 

[RumoredNow]

Re: why can't I open media content sent via txt

Make sure your MMS settings are correct.

Do a web search for "<phone model> <carrier name> mms settings" and follow that advice.

​You can change your mms settings by using Settings > cellular + SIM > SIM settings > add mms apn