Why aren't my videos loading?

[Windows Central Question]

lumia 520 problems

I have Updated my Lumia 520 phone to 8.1 , (Mod edit TMI removed) videos are not working..when i open them it keeps on loading n loading...Anyone there to help please

 

[gpobernardo]

Re: lumia 520 problems

I have Updated my Lumia 520 phone to 8.1 , (Mod edit TMI removed) videos are not working..when i open them it keeps on loading n loading...Anyone there to help please

This problem seems to be caused by the phone trying to connect to the net (for some reason) before loading the videos in your phone*. Solution: Ensure that you are connected to a good network (either through WiFi or 3G/4G). If you can't secure a good and stable network connection, activate Airplane mode to terminate all data connections completely - this will force the phone to stop connecting and then just load the videos immediately.

*- Not sure why the phone needs to connect to the net even if the videos are already in the phone... perhaps some feedback gathering feature?