Why did installing KB3013769 cause BSOD on my Dell Venue 8 pro?

[Ronak Vithlani]

Installing KB3013769 causes BSOD on my Dell Venue 8 pro

Installing KB3013769 (December Update Rollup for Windows 8.1) resulted in a BSOD on my Dell venue 8 pro

Some forum says that it is caused by kaspersky.
if anyone have the same problem or find some solution plz comment.

 

[riadbelka]

yes i have this problem and now i can not boot to win and i can not get system recover

 

[riadbelka]

Re: Installing KB3013769 causes BSOD on my Dell Venue 8 pro

i contact dell but i am from algeria and there are not service dell her....so i am withe my tablet under garantee but i can not boot to win and i can not get system recover....there is any solution....thanks

 

[Ronak Vithlani]

Re: Installing KB3013769 causes BSOD on my Dell Venue 8 pro

you can recover tablet by attaching usb keyboard with DVP8.
Follow this step:
1.When it booting(Dell logo appear) start pressing F8. it starts diagnosing, let it complete.
2. click on advanced option. then select troubleshooting and after that more troubleshooting option.
3. in the last menu select disable automatic restart after failure. it reboot the tablet automatically.
4. if the tablet does not boot to windows in normal mode, it requires to boot in safe mode.
5. follow the step 1 to 2 and at last step select safe mode, it will undo the updates.

 

[riadbelka]

Thank you man....with your method i finally restore my dell.....thank you very much...