Why is my Whatsapp & screenshots albums disappearing?

[Windows Central Question]

whatsapp & screenshots albums disappeared

hello ,my lumia 920 wp8.1 every while i cant found albums: whatsapp & screenshots they just simply disappears with their contents of photos and videos, I try to do soft reset and hard reset but nothing changes pictures keep on dissapears,please for concern I'm thinking to change the whole nokia brand

 

[TechFreak1]

Re: whatsapp & screenshots albums disappeared

Are you storing your media on your Micro SD card?

If so then you Micro SD card is on the verge of going caput, if however you are storing them on your phone itself and have no micro sd card installed then you have a faulty device and you need to contact Microsoft for a replacement.