1520 screen keeps getting stuck on "loading"

[J_x_knightXX]

It heats up the phone, killing the battery. What the **** is causing it to do this this? No apps run in the background, location and all other settings are on off mode. It happens randomly throughout the day, for a week now. If I'm not constantly checking the phone to make sure it's not over hearing, it will most likely fry. Just got this phone 2 months ago, moved from Android. I wanted to support Windows, but regret this decision. And this phone.

 

[belodion]

Are you sure that your SIM is good?

Posted via the Windows Central App for Android

 

[J_x_knightXX]

Yeah, I just checked it, looks fine. I looked online, it looks like quite a few ppl have this problem. It r really makes the phone hot at random.

Are you sure that your SIM is good?

Posted via the Windows Central App for Android

 

[belodion]

Well don't be too quick to move back to Android. I'm having Lollipop battery problems on my Nexus 5 along with other users, and there are plenty of other problems over there.

I know it's a hassle but have you considered a Factory Reset?

 

[Ed Boland]

It heats up the phone, killing the battery. What the **** is causing it to do this this? No apps run in the background, location and all other settings are on off mode. It happens randomly throughout the day, for a week now. If I'm not constantly checking the phone to make sure it's not over hearing, it will most likely fry. Just got this phone 2 months ago, moved from Android. I wanted to support Windows, but regret this decision. And this phone.

I'm sure you've tried rebooting the phone right? (hold down power and volume down together for about 10 seconds until it vibrates)

As far as the "loading...." goes though, have you installed the Live Lock Screen beta? (Or any other lock screen app). There's known issues with this; uninstall it! After you uninstall it, there's a trick to cleaning up after it... Kids Corner. Turn Kids Corner on only for a second, then turn it back off. This somehow "re-calibrates" the stock lock screen system.

If you didn't have any lock screen apps installed and that doesn't apply to you, let's try something else; have you received any updates lately? Are you on retail or the dev preview? Perhaps a hard reset will straighten things out for you. Of course do a backup before hand so you can restore all your apps and settings. Go to settings/about/reset your phone. Upon first start up, it'll ask you to sign into your Microsoft account and choose to restore a backup.

If none of that helps, then maybe you have a defective device and should return/exchange it from where you bought it. The 1520 is a fantastic device and I can assure you, in working order, its something you'll be very happy with! We love our 1520s here at WC!

Good luck.. Let us know how it goes!