Why am I getting a blue screen wth a sad face on it?

[Windows Central Question]

i am getting a blue screen wth a sad face on it

I just bought the phone from CEX. and i am getting the sad face and cant seem to do anything with it. Its charged for over an hour.

 

[anon9169769]

Re: i am getting a blue screen wth a sad face on it

Return to CEX....they are useless for that...apparently they test all products you want to sell... Guess they don't.

 

[neo158]

Re: i am getting a blue screen wth a sad face on it

It would help if you told us which phone it is so we can help you further.

 

[Muessig]

Re: i am getting a blue screen wth a sad face on it

Your quickest and easiest solution in this case, since you just got your phone is to use the Lumia Software Recovery Tool to re-flash the firmware onto your phone. You can get it from here: FAQ - How can I recover/reset/restore my phone software? - Microsoft - UK

 

[neo158]

Re: i am getting a blue screen wth a sad face on it

Your quickest and easiest solution in this case, since you just got your phone is to use the Lumia Software Recovery Tool to re-flash the firmware onto your phone. You can get it from here: FAQ - How can I recover/reset/restore my phone software? - Microsoft - UK

That's assuming it's a Lumia which is why I asked what phone it is ;-)

 

[RumoredNow]

Re: i am getting a blue screen wth a sad face on it

I just bought the phone from CEX. and i am getting the sad face and cant seem to do anything with it. Its charged for over an hour.

You can do a web search for "<phone model name> Hard Reset" and follow those directions...

But yeah... Like Erractic said; take it back if you just got it.