Why is my Nokia Lumia 735 showing a blue screen and sad face? and how do i fix it?

[Windows Central Question]

I just got my phone through the post. I inserted the sim card and battery. Set it all up. Then I turned it off, removed the battery to get the iemi number and when i tried to turn the phone back on, the blue screen and sad face showed up. now my phones keeps turning on and off. Please advise me on how to fix this?

 

[Umar Hafeez]

Try Nokia Software recovery tool . Download on Windows 7 or newer and connect to the phone. It will erase all of your phone data and install clean and new os from nokia.

 

[Harrie-S]

Get your SIM card out and see if it works but I fear you have to use below instructions.
https://forums.windowscentral.com/e...singleTopic%26topic%3DFA142987&token=-y3Yw3Do

It's now to late but the IMEI can also be found in SETTINGS > about > more information