Why isn't my Nokia Lumia 735 screen working?

[Windows Central Question]

My Nokia lumia 735 screen isn't working

My Nokia lumia 735 comes on ith no problem and even sends me updates but when I try to use the screen it doesn't work I've tried soft reset and it still doesn't work.

 

[Harrie-S]

I think you say you can read text but if you tab on the screen it does not respond.
In this case you have a defect of your touch panel. (Do you maybe see a small crack). I would recommend to backup your data (connect it with your pc) and send it for repair/ replacement.

PS
Using a hard reset or the Lumia software recovery tool may help if it is software (but than the soft reset should have help)