How can I get the caller id section back on my phone [HTC 8S]?

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Windows Central Question

caller id section missing [HTC 8S]

when I call other people and (I have tried it with a few people) they get a message saying private number and I have had phone tech's look at my phone and they say I have lost my caller id section on my HTC windows 8s phone how can I get it back
 

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