What should my boss do about a cracked screen?

[Windows Central Question]

Cracked screen

Hi, my boss cracked the screen of his Surface (not sure if it's a pro2 or pro3, how do i find out?) and he DOESN'T have the Microsoft Complete Plan. I don't know when he bought the device, one or two months ago. Is it possible to still uy the plan and get them to fix the screen?

 

[ajst222]

Re: Cracked screen

You can buy Complete for a Surface 45 days after the purchase, and it is only available for the Surface 2 and Surface Pro 3. You can find out the model by finding the serial number under PC Info in Settings and then registering at Microsoft Surface support | Surface help and how-to | Surface setup and troubleshooting

However, I'm not sure how it would work buying Complete on a device that was broken before you purchased it. I'm not sure if that would make a difference or not.