Lumia 930 cannot connect to wi-fi network

[WPCentral Question]

I cannot connect to Wi-Fi network with Lumia 930 at home.
As I connect to the Wi-Fi , message appears " you cannot connect to the Wi-Fi network xxxx"
I've asked to dealer and got a advise that it's not device problem , should reboot the router.
but , I don't think this problem is from router , because other devices(PC,iPad,iPhone,Android device also) can connect to the Wi-Fi network.
Please let me show any possibility without rebooting router.

 

[gpobernardo]

I cannot connect to Wi-Fi network with Lumia 930 at home.
As I connect to the Wi-Fi , message appears " you cannot connect to the Wi-Fi network xxxx"
I've asked to dealer and got a advise that it's not device problem , should reboot the router.
but , I don't think this problem is from router , because other devices(PC,iPad,iPhone,Android device also) can connect to the Wi-Fi network.
Please let me show any possibility without rebooting router.

Welcome to Windows Central. You may want to create a Windows Central account so you could respond to the replies to your query easily - this will make debugging your problem easier, too.

Does your router have a password? If yes, make sure that you've entered the correct password.

Does your router have a MAC-Address limiting feature? If yes and enabled, make sure that the MAC-Address of your phone is allowed to connect to your router.

Aside from these two, you may need to finally reboot your router - another possibility is an IP-address conflict which can happen if you've got a lot of devices connected to the router.

 

[Kazuhiro Hishiyama]

Thank for your advice.
Anyway , I don't think the issue is caused by reuter. because the phone cannot connect to the other Wi-Fi resistered as recognised customer netwrok.
I mean the phone cannot connect to any Wi-Fi networks. so, i think the problem is caused by the device.

 

[eusty]

Have you rebooted your phone, maybe soft reset?

My 930 has an issue where it stops connecting to any wi-fi connection ssometimes, but a reboot solves it.

 

[gpobernardo]

Thank for your advice.
Anyway , I don't think the issue is caused by reuter. because the phone cannot connect to the other Wi-Fi resistered as recognised customer netwrok.
I mean the phone cannot connect to any Wi-Fi networks. so, i think the problem is caused by the device.

You could try eusty's advice: try restarting your phone or performing a soft reset.

Restart = power off, then power on.
Soft Reset = press the volume down button and power button together until your phone reboots.

Let us know if it works for you as well.

 

[Kazuhiro Hishiyama]

I've only tried restart but it didn't work.
now,according to your advises,rebooted it.
and it works.
really thank you all.

 

[Chris_Kez]

What version of the OS and firmware are you running, and which carrier? I've had similar problems with Wi-Fi (along with several other issues) since getting Update 2 through Windows Insider. But I'm also running an unlocked 930 on ATT, so maybe that's a separate issue and the reason my voice mail stopped working. I think I may do a hard reset and see how things go just with 8.1 and Denim.