Why isn't my Nokia Lumia connecting to anyone when calling the Council?

[Windows Central Question]

calling from my nokia lumia

hi guys my when i call say the council and it says press 1 for this or 2 for that my nokia lumia just doesnt connect me can anyone help its driving me mad im not great with phones so any help would be great

 

[RumoredNow]

Is it that you can't get to the dial pad to select options?

It is in the lower right, next to the end call button and looks like rows of dots... Tap that during the call to get the dial pad.