My phone is charged but it is frozen. I can't get the sliding screen to work. How can I fix this?

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Windows Central Question

My phone is charged but it is frozen. I can't get the "sliding" screen to work

it's on and fully charged but I can't get the screen to scroll so that I can access my phone, my texts, my emails.....
 
Re: My phone is charged but it is frozen. I can't get the "sliding" screen to work

Have you tried performing a soft reset?

Press and hold the volume down key and the power button until your phone reboots.
 

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