Why is my nokia lumia 925 crashing at the nokia screen?

[Windows Central Question]

When my phone begins to boot up, it crashes a couple seconds after the nokia logo pops up. Also, I don't think that the software is telling the hardware to charge the battery correctly because it has been charging for several hours but when detached from a charger, it immediately dies.

When on the charger, I tried a soft reset by holding the power button and volume down keys for 10-15 seconds which was ineffective I also tried a hard reset by holding the power button until the nokia screen appears, then holding the volume down button for the exclamation mark to appear but it shuts down before this happens.

Other notes: It shows the flashing icon light when on the charger and at times tries to boot up but when at the nokia screen shuts down.

 

[ven07]

Hi, I had a similar problem. First I thought it was the battery, until I eventually figured out that it was the motherboard. Changing it won't be easy, so take it to a shop

 

[pureview_lvr]

Have you tried Nokia software recovery tool it may be helpful to reinstall your software

 

[ven07]

NSRT could definitely help, but a lot of people are reporting that it fails to recognize the devices. One user in a different thread said that it might depend on whether or not you were running tech prev on the phone