Hi
My lumia 925 won?t update either.
It keeps turning off and when I turn it back on it shows the upgrading icon and turns off again.
It doesnt?t master reset either. I think i broke it hahaha
Guys, there isn't exactly a solution for this. The best you can do, is download the windows phone recovery tool and hope it detects your phone. Flashing might also be an option for you guys, but it requires patience and a lot of research before getting into it