Why is my phones screen sensitivity out of balance?

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Windows Central Question

When I am using my phone another app will open on the screen and when I am writing a text I press a letter for example 'd' and ot comes up with something else?
 
If it happens while you're charging the phone, it's normal, it's because of the charger. If it's not, try a soft reset or just switch from normal sensivity back to high sensivity, that's what I do when the same happens to me
 

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