W
Windows Central Question
Cannot get Windows 10 update app, no idea what's wrong!
Laptop is HP Envy dv4, running Windows 8.1.
Never got the update app in the toolbar, so have tried to download it. NOTHING seems to help to get this thing to work.
In the "Get Windows 10 App Troubleshooting report" it states that Windows is not up to date. But it is. In the detection details, it gives my computer name, Windows version 6.3, architecture is x64, dated today.
I am running Windows 8.1 64-bit (6.3, Build 9600) with DirectX 11 and WDDM 1.3. My system meets all other requirements.
When I run Windows updater, it states my Windows is up to date. Yet the Windows 10 app refuses to accept this.
I ran the ReserveWin10.cmd and results were, well...not as expected: The first "error" (of many) is "The system was unable to find the specified registry key or value."
From that point, it's a long line of "cannot open..."
Can someone -- ANYONE -- explain to me what is going on, and why this isn't working? I'm suspecting that, for reasons unknown, the app isn't able to detect that I have a LEGAL (as in, OEM) copy of Windows. The machine came with 8, I upgraded to 8.1 with NO issues.
Thanks for any help!
Laptop is HP Envy dv4, running Windows 8.1.
Never got the update app in the toolbar, so have tried to download it. NOTHING seems to help to get this thing to work.
In the "Get Windows 10 App Troubleshooting report" it states that Windows is not up to date. But it is. In the detection details, it gives my computer name, Windows version 6.3, architecture is x64, dated today.
I am running Windows 8.1 64-bit (6.3, Build 9600) with DirectX 11 and WDDM 1.3. My system meets all other requirements.
When I run Windows updater, it states my Windows is up to date. Yet the Windows 10 app refuses to accept this.
I ran the ReserveWin10.cmd and results were, well...not as expected: The first "error" (of many) is "The system was unable to find the specified registry key or value."
From that point, it's a long line of "cannot open..."
Can someone -- ANYONE -- explain to me what is going on, and why this isn't working? I'm suspecting that, for reasons unknown, the app isn't able to detect that I have a LEGAL (as in, OEM) copy of Windows. The machine came with 8, I upgraded to 8.1 with NO issues.
Thanks for any help!