Lumia 635 (Win 8.1) struggles to play video, how can I get it working properly?

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Lumia 635 (Win 8.1) struggles to play video

Hi, my phone wont play video on the built-in YouTube app (I have to use TubePro) and the official twitter app just shows photos where there should be a playable video. Could someone point me in right direction for a fix please - presume this isn't how the phone is expected to run? Thanks, John
 
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