Why does my Nokia 735 go silent at random?

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Windows Central Question

Nokia 735 goes silent at random

Since the time I bought it a few months ago, my Nokia 735 has often gone to silent at random. I'll notice I've missed a call, or now that I've become used to it I check the volume anyway during the day, and I find the ringer volume has gone to zero - not necessarily the media and apps one though. There doesn't seem to be any pattern to it eg after going on the internet, or disconnecting from driving mode. And the phone isn't set to Flip to Silent, and with the cover I have, it isn't possible to press the volume rocker without effort. I've searched the forums but haven't found a similar problem. Has anyone else had this and found a solution?
 

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