Why will my Lumia 435 phone not connect to my Windows 8.1 Tablet?

[Chris Clayton1]

I am trying to connect my new Lumia 435 Windows phone to my Windows Tablet PC via the cable supplied with the phone. It is clearly connecting as the phone is charged from the USB port. However, I cannot get the PC to detect the phone so I cannot transfer data between the two devices.

When connected with the USB cable the phone does not appear anywhere: in Devices, Portable Devices, Windows Explorer. The 'transfer my data' app says it cannot transfer.

I have read the Microsoft articles on connecting and syncing with USB / Bluetooth. I cannot find any solution to my problem. Can someone help with this?

 

[Guytronic]

Install this:
https://www.windowsphone.com/en-US/How-to/wp8/windows-phone-app-for-desktop


Look for the download link in purple...

 

[Chris Clayton1]

Thanks for your response. I had already installed the Windows Phone Desktop app, but it cannot find my phone and generates an error report which says 'class not registered'. There is a lot on this when I search, with a variety of different situations and recommended actions so I don't know what to do next. Can you help with this?

CC