Why doesn't the power/shutdown turn the computer off?

[WPCentral Question]

Power/shutdown does not turn computer off

It goes through the motions then returns to desktop of whoever is logged in.
Is there a setting I have missed somewhere? as I have been all through the main settings.

 

[rhapdog]

Re: Power/shutdown does not turn computer off

We're going to need a bit more information to be able to assist with this particular issue. Please register for an account, then return to this topic and give us the following information:

1. What is the make and model of your computer. Manufacturer name? Model Number?
2. Was this an upgrade to Windows 10? If So, what OS was it upgraded from?
3. Do you have any 3rd party Antivirus or Firewalls installed? If so , what are they?
4. Is this an OS that is NOT Windows 10. If so, then please provide the name and version number of your OS.

Once we have that information, I can rule out if it is a hardware issue or configuration issue. It sounds like a hardware issue, but it could be a software conflict.

 

[Malcolm Kitching]

Re: Power/shutdown does not turn computer off

Computer is a HP Pro 3500 series
It was an upgrade from Windows 7 (service pack 1)
No 3rd party Antivirus or Firewalls installed

 

[rhapdog]

Re: Power/shutdown does not turn computer off

Try shutting down, and immediately after failure open the Event Viewer (Click on Start, and start typing "Event Viewer" and it will be the desktop application shown at the top.)

In the Event Viewer, go to Windows Logs -> System. It may take a few minutes for it to be populated. Be patient, and wait for it to display.

Now, search through the log for any warning or error that may be stating a reason that it could not be shut down. It could be that you have a 3rd party program preventing shut down, or even malware can prevent shut down. This should show you what type of error is causing it.

Keep it sorted by date and time, and do a search (Ctrl+F for find) for "Winlogin". The first found entry should be your logging back into Windows. Now click "Find Next" and you should be brought to the last time you were logged out just before the attempted shutdown. This will help you to locate it a bit faster. Look at the entries above this where everything is shutting down, and see if you can find the warning or error that may be causing the issue.

Let us know what you find. Hopefully, this will help to resolve it.