Why can't Windows 10 recognize my Windows Phone and Android Phone?

[Windows Central Question]

Windows 10 cannot recognize my Windows Phone and Android Phone

I plug my Windows Phone or Android Phone, but drive on my phone doesnt appear

 

[RumoredNow]

Re: Windows 10 cannot recognize my Windows Phone and Android Phone

Download this utility: View any installed/connected USB device on your system

Right click the .exe in the folder and Run as Admin

When the USB drivers view panel opens, delete any drivers for your Windows Phone and Android Phone.

Now when you plug into USB it will load fresh drivers.

 

[R Aditya Gumay]

Re: Windows 10 cannot recognize my Windows Phone and Android Phone

why, have to use that app? this bug from windows 10 or something?

 

[Charles Brown8]

Re: Windows 10 cannot recognize my Windows Phone and Android Phone

why, have to use that app? this bug from windows 10 or something?

Which windows phone are you using? My icon works flawless when I plug it into my Asus win 10 laptop, no apps required. Are you sure the Usb cable you are using is also a data cable instead of one those charge only cables? Have u tried a different usb cable period? Sorry I cant test a android phone, don't have one present to try...

 

[R Aditya Gumay]

Re: Windows 10 cannot recognize my Windows Phone and Android Phone

Hi charles, i use Lumia 920 and Asus ZenFone 2, yes, i also use windows 8, and works well. But, in My windows 10 cant. i just use USBDView. but still not work

 

[R Aditya Gumay]

Re: Windows 10 cannot recognize my Windows Phone and Android Phone

this image for usbdview pasteboard[.]co/imksM5X.png

 

[Charles Brown8]

Hi charles, i use Lumia 920 and Asus ZenFone 2, yes, i also use windows 8, and works well. But, in My windows 10 cant. i just use USBDView. but still not work

That is weird... Sounds lame but do you have a neighbor or someone close enough within reason on 10 you can plug the windows phone in and double check it? I would also try a different data cord. I had a Motorola atrix 2 that got finicky bout cords after bout a year of plugging and unplugging it for charging. Charging worked fine but transferring data and syncing got really aggravating... Wear n tear lol.

 

[RumoredNow]

Re: Windows 10 cannot recognize my Windows Phone and Android Phone

why, have to use that app? this bug from windows 10 or something?

It can happen on any box. USB ports get used over and over. Look at how many drivers are stacked in there. Sometimes you just have to blow some out and start again. It's not 10... It happens all the time on any version.

Try getting rid of any associated with both phones and letting a fresh install of drivers take place.