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I tried to download the Windows 10 upgrade when it kept popping up on my screen asking me to schedule the download. After about 10 minutes the screen went blue and stayed blue for hours so I tried to restart it but couldn't get anything at all to come up. I took it over to the Geek Squad at Best Buy to see what they could do and they have had it now for 3 days and still can't get it to come up. I am extremely stressed because this computer has some extremely important business docs on it that can not be replaced. I know that I should have probably backed it up prior to hitting the key to start the process but never imagined that it would do this, I usually don't need to back up every time there is an update. I'm wondering if Microsoft is going to replace my computer if it is deemed u repairable and useless because of what their product caused or if they will reimburse me for the cost of having it repaired since it was all because of Windows 10? Please let me know what if any responsibility Microsoft is willing to take and what their intentions are to compensate people in a similar situation.
Thank you
Tammy Varney
Thank you
Tammy Varney
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