W
WPCentral Question
Hi!
Earlier today my phone reset spontaneously while I was using a map application. It's called Maps and is made by Live Tiles.. When you ask it for directions, it prompts you to download another app and links you into the app store. I downloaded it. The phone has crashed numerous times, so I didn't think anything of it at first. Then I tried to take a picture and when I hit the shutter button, the phone turned off, I turned it back on, and tried to take the picture again. It turned off again.
After this it started turning off by itself, and then would get to the lock screen, and then turn off again. The window kept getting shorted and shorter. Now it just stays in a perpetual reboot-loop getting as far as the "Samsung" logo, and then going black, vibrating, and starting over again. I have tried factory resetting it several times using the volume/power button combinations, but it always goes back into tis loop.
Interestingly, I was able to get it to the phone setup screen if I plugged it into my computer running the Windows Phone Recovery Tool and catching it in the middle of a boot sequence. I managed to get back into the start screen, but when I launched the camera to test, it went back into its boot loop again and we were back to square one.
Earlier today my phone reset spontaneously while I was using a map application. It's called Maps and is made by Live Tiles.. When you ask it for directions, it prompts you to download another app and links you into the app store. I downloaded it. The phone has crashed numerous times, so I didn't think anything of it at first. Then I tried to take a picture and when I hit the shutter button, the phone turned off, I turned it back on, and tried to take the picture again. It turned off again.
After this it started turning off by itself, and then would get to the lock screen, and then turn off again. The window kept getting shorted and shorter. Now it just stays in a perpetual reboot-loop getting as far as the "Samsung" logo, and then going black, vibrating, and starting over again. I have tried factory resetting it several times using the volume/power button combinations, but it always goes back into tis loop.
Interestingly, I was able to get it to the phone setup screen if I plugged it into my computer running the Windows Phone Recovery Tool and catching it in the middle of a boot sequence. I managed to get back into the start screen, but when I launched the camera to test, it went back into its boot loop again and we were back to square one.