Why am I unable to download the latest software update for my sons Nokia Lumia Cyan?

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Unable to download latest software update Formby sons Nokia lumina cyan...

So the phone has 810mb of space the software upgrade is 955mb

I have deleted everything I physically can. I can't remove any apps as they are standard. Music, video, one-time, games app etc... System files take up 2.4 gig

What do I do?
 
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