The package 📦 app on the new 950XL

[ford02explorer]

I purchased a new 950XL on 11/28/15 (Saturday), at the Microsoft Store. I then had to go to an AT&T store for a sim card and add a line to my plan for the 950XL. I then tried to secure the code to redeem the free Dock. The package app. put me in to a loop and then said my phone needs to be 8.1 or higher for a code.

I finally got out of the loop and called the Microsoft help desk. I explained what happened and he said keep checking your emails for a code. I said okay. However, I said what do I do if nothing show's up after a few days? He said you're out of luck. Well it's been several days and I've never received a code. I'm hoping there's way to still redeem a dock since my purchases identifies me of purchase. Also, has this been happening to others?

 

[Mark Kaplan]

Did you do the store app upgrades first? There is an update to the Lumia Offers app. It worked for me after I did the update.

 

[ford02explorer]

No, I made the sale and was told to go to att for set up.

 

[ford02explorer]

Also, the help desk person said to uninstall it and then reinstall it. However that just made the app disappear, and I've not been able to reinstall it as told.

 

[ford02explorer]

Hey...ended up doing a phone reset and it returned it to manufacture setting. The package reset and updated to receive my free dock code. So it worked out. Thanks for the help!