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Windows Central Question
I see references to using a soft reset or a hard reset when trying to fix a problem. How are those done?
Power off the phone > hold Volume Down > press Power > keep holding Volume Down until you see the exclamation (!) screen, then immediately release the Volume Down
Now tap Volume Up / Volume Down / Power / Volume Down
You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do loose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.
Hold the Volume Down + Power buttons until the phone vibrates and reboots (about 10 seconds).