Why is my phone not resetting?

[Windows Central Question]

why is my phone not resetting?

i resetted my phone and everytime the gears turn, after 2 minutes a sad face emoji comes on the screen and the phone shuts down. everytime i power on the phone after that, this process repeats. i have tried charging the phone removing the battery , nothing works. help!

 

[Mark Kaplan]

Re: why is my phone not resetting?

You will need to use the Microsoft Device Recovery Tool to reinstall the phone OS.