phone files are not visible in windows 10 explorer

[Windows Central Question]

I connected my moto G 2 via usb to windows 10 computer. The phone appears as a device in explorer, but no files are found in either internal or SD card storage. It worked before, but it's not working now. I tried a different usb cable and also a different win 10 computer and same result.

 

[xandros9]

Has the phone been turned on and unlocked? I know phones usually don't display anything until unlocked with the passcode because security.