Ever since I downloaded Windows 10 (had 8) I can not open pictures someone attaches and sends to me

[Windows Central Question]

That's it - click on the pic - looks like it's there, screen comes on to open and closes immediately

 

[Chintan Gohel]

That's it - click on the pic - looks like it's there, screen comes on to open and closes immediately

can you share with us what device you're using, what app or program that you're using ?

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[RumoredNow]

Try a Soft Reset. Hold the Volume Down + Power buttons until the phone vibrates and reboots (about 10 seconds). Soft Reset is a great go-to to solve many types of glitch.

You may also need to update your MMS settings.

Use this site to find your country and carrier then use the values they provide: World Wide Mobile Phone Settings Or check the help pages at your Carrier's website.

WP 8.1: Settings > cellular + SIM > SIM settings > toggle "Manual Internet APN" to ON > tap "edit MMS APN" then input the values into the fields and select "save"

W10M: Settings > Network & Wireless > Cellular & SIM > SIM settings > Add an MMS APN > enter the values > make sure the "Apply this profile" box is checked > tap Save.


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