Lumia 950 Stopped Working while using app

  • Thread starter Thread starter Windows Central Question
  • Start date Start date
W

Windows Central Question

Was using an application and the phone froze. This led to a black screen and will now not turn on again. Tried charging it for 1 hour and still will not turn on. What are my options?
 
Was using an application and the phone froze. This led to a black screen and will now not turn on again. Tried charging it for 1 hour and still will not turn on. What are my options?

Soft Reset is holding the Volume Down & Power buttons until the phone vibrates and reboots (about 15 seconds). This reboots the phone with a cleared out RAM and Cache. No data is lost. It is good for when the phone freezes or you experience a glitch of some sort.

try also removing the battery and putting it back in

If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
 

Forum statistics

Threads
332,756
Messages
2,255,704
Members
428,730
Latest member
ellera11