My display dock for the 950xl keeps failing

[Windows Central Question]

I have had to replace my dock and factory reset my phone twice. Yet each time i connect to the display dock it works for 10- 20 min and then just stops. My monitor goes black and says there is no input. I have updated the dock through the gadgets app. I have confirmed my cables are functional and connected properly. Still no joy.

 

[rusty502]

My guess would be a heat related hardware issue.....I would try to get the dock replaced.

Sent from mTalk

 

[StarLord0890]

Faulty dock most probably....get it checked at an official store

Sent from mTalk

 

[Chintan Gohel]

I have had to replace my dock and factory reset my phone twice. Yet each time i connect to the display dock it works for 10- 20 min and then just stops. My monitor goes black and says there is no input. I have updated the dock through the gadgets app. I have confirmed my cables are functional and connected properly. Still no joy.

you've checked the usb cable and the display cable?

If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

 

[akiess]

I have already replaced the dock. I have been to a microsoft store where they factory reset my phone. It worked for 10 glorious minutes. Now i can't get anything besides a "no input" on my monitor. All the cables are working, and reads connected and ready in the gadgets app.

 

[pkcable]

Could it be an issue with the dock as has been suggested? Perhaps contact the vendor? Maybe also try a different or new cable?