OneDrive on W10 Mobile (prod) problem

[FredBloggs007]

Hi all. Since the app update in prod to OneDrive on 12 Oct, I've been unable to launch OneDrive. The app shuts down just after the splash screen. Is anyone else experiencing this problem as I haven't seen it widely reported? I can't even re-install the app as it's a core and the option to remove doesn't show. BTW - OneDrive is fine on my SP3 and I'm running prod build on both.

 

[abhishek singh21]

check under store if you have any pending updates for one drive, also do a soft reset and check if that helps.

for soft reset hold volume down+power key until phone reboots.

 

[FredBloggs007]

check under store if you have any pending updates for one drive, also do a soft reset and check if that helps.

for soft reset hold volume down+power key until phone reboots.

Thanks - tried those but still no difference. Is it just me that has this problem since the 12 Oct update to OneDrive?

 

[abhishek singh21]

Is it just me that has this problem since the 12 Oct update to OneDrive?

could be just isolated to you because there hasn't been any reports of such similar issue by other users or even i haven't faced that issue on my 730.

 

[FredBloggs007]

could be just isolated to you because there hasn't been any reports of such similar issue by other users or even i haven't faced that issue on my 730.

Oh dear - I'm stuck on this one then as I can no way to reinstall the app other than a hard reset?

 

[abhishek singh21]

one drive is a stock inbuilt app, you cant uninstall it.Either you should wait for a future update for the app or i fear go ahead with a hard reset.

 

[FredBloggs007]

Yep - feared that. Thanks for your help though.

 

[FredBloggs007]

Still got the problem and patiently waiting for an OneDrive update to come before I reset the phone...

 

[FredBloggs007]

So it happened today... new version of OneDrive released. Installed, updated... but I still have the crash on startup failure. Shall I hard reset the phone now?

 

[FredBloggs007]

Got another Onedrive update today and it's fixed the problem. All my photos in the camera roll which were pending have also been backed up - phew!