HTC 8X is deleting pics and videos from text messages

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Windows Central Question

All of a sudden, in the past few weeks my HTC 8X is deleting any pics or videos from text messages. Rec'd a text this AM with a pic, as I clicked on it, saw it for a second, then the whole message and pic were deleted from my phone. Very frustrating, ready to ditch this phone, and anything to do with Microsoft.
 
No reports on the internet of this being a problem others are experiencing. Are you sure you didn't somehow hit delete?

Perhaps use WDRT to reset the phone. Do a backup first. Check SMS backup is on too. And pictures copied off the phone. If you do a backup too then you can restore back to a similar setup to now.
 

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