I can't restore my back-up to my lumia 930

[Windows Central Question]

Last night my phone went through an automatic software update, after which I had to enter all requested info as it was a new phone I started to use. Everything went well until I have selected the correct back-up file to restore (after having entered my nokia account login). The restore starts and at 20% the security procedure starts. I request the security code via phone, I enter the code and then I receive the following error message: "Cannot connect to the service, or you have a connection issue or the problem is at the other side, try again later. I'm given 2 options. First one is not to restore the backup file which I don't want. Second option is to try again. I select that one but I always come back to the same error message !?
What should i do to restore back-up properly ? Thx

 

[charlatan1978]

Hi, it sounds as though there are network problems.
Are you able to try connecting via another WiFi point? Or reboot your router if this is in your house.

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[lsmeyers]

Thanks for your reaction! My wifi connection works fine as all my other devices connect without any problem, even my lumia 930 when I skip the restore session. What else could be the reason ?

 

[charlatan1978]

Hi, welcome to the forums.
If you were to sign into your Microsoft account on a PC/Laptop, are there any issues?

 

[lsmeyers]

Thx !
No issues when logging in into my Nokia/Microsoft account

 

[charlatan1978]

Maybe the update messed with the OS.
Try a hard reset and then try restoring.

 

[lsmeyers]

That's what I did, a hard reset & restore afterwards. And that's what led me to this issue