This is a fan based News and Discussion site. It is in no way run by Microsoft, Lumia or any developer.
Your best way to get information is to call the Microsoft Store...
Sales and Customer Support: Call 1-877-696-7786.
Technical Support: Call 1-877-696-7786.
Have your order number or other information emailed to you handy for reference
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread... Please see this link for instructions on how to join Windows Central.