Need help configuring Lumia640xl to FamilyMobli

[Windows Central Question]

I bought a new unlocked Lumina 640xl w/Windows 10 and cannot connect to the internet (unless I'm using Wi-Fi), or if I can connect, it is extremely slow. I am supposed to have 10G high-speed data. I currently use the FamilyMobile service which piggy-backs on the T-Mobile network. I can't switch to AT&T until April. Is there any other APN's I can use, or maybe an app that can help with this issue? Neither FamilyMobile nor T-Mobile can help with this. I have tried both. T-Mobile flat out refuses to even try.

 

[libra89]

Hello, I have found this support page for you from Family Mobile directly.

https://support.myfamilymobile.com/articles/internet-picture-messaging-settings-windows

Try these directions for the 435 to set your APN. Cellular +sim has a different name but it is in settings->Network & wireless. I would suggest creating a new APN with that info, save it, apply it and then turn your phone off and then back on.