Unable to get MMS after an update

[Robynsus]

I have a 640 phone that I have loved. A couple of days ago I updated from windows 8.l to Windows 10. Spent a couple of days trying to get used to Windows 10 and then suddenly I realized MMS were not working (not able to send or receive). I tried deleting and putting back my outlook account, resetting the phone, and nothing helped. Today I downgraded back to Windows 8.1 in hopes of fixing the problem. I still can;t send or receive MMS. I called my carrier, Airvoice, and they gave me their settings which I re-entered. Still not working. I have done hard and soft resets, but have not done a hard reset where I don't re-install what I have backed up from my phone.

 

[juanitoriv]

You're sure you entered the APNs correctly? Try toggling the MMS options in settings.. Maybe even pull the sim then turn on, off replace aim. Then on again. I've a Cricket L640 and had 10 on it within 2 hours of getting it, and I don't have any issues at all. Hmmmmm

 

[Robynsus]

Thanks for the reply! Yes, I do have the APNs entered correctly. (I looked at each letter/number to make sure, called the company, etc). I have done hard and soft resets. I have not tried taking the sim out, so will try that. Have done some toggling, but probably could do some more before I give up.

 

[juanitoriv]

Let us know if it works