04-21-2017 06:42 PM
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  1. Windows Central Question's Avatar
    After editing an existing note in the OneNote app on my Lumia 640 this morning, OneNote subsequently gave me an error message saying that it "Can't sync". After pressing 'View Sync Status', I get the following information:

    "Result:
    You don't have permission to edit this file and the sync has stopped. Contact the owner of the file to request approval and then try again. Error Code = 80070005"

    It was working fine yesterday, and the only thing I've done since then was to was to edit the aforementioned note.

    I've restarted my phone twice, and reset the OneDrive app (using 'Menu' - 'Settings' - 'Options' - 'Rest App'). I've also sync'd my Microsoft account (using 'All Settings' - 'Accounts' - 'Email + Accounts' - 'Microsoft account' - 'sync'). I haven't tried a hard reset because the Windows Phone Settings Back-Up system doesn't store all the settings, so it's a very inconvenient process that might not even work anyway.

    Is there anything else I can do to solve this problem?

    I recently read that Microsoft have stopped making smartphones as of late-2016, so I sincerely hope that this isn't a result of them removing support for their devices. I know Facebook recently removed support for Windows Phones with respect to their Messenger app, so I accept that I'll probably have to switch to Android by the end of this year. However, I use the OneNote app A LOT, so I need to keep my notes up-to-date in the meantime.

    Thanks for any help!
    04-11-2017 05:49 PM
  2. Alex_Bass's Avatar
    Sorry, I forgot to post this question using my Windows Central account. If anyone needs to ask me any questions, I'll be replying using this username.
    04-11-2017 06:09 PM
  3. stjmarin's Avatar
    I'm having the same issue with the Lumia 928. I added a note from a windows 10 laptop and now it won't sync.
    04-11-2017 09:52 PM
  4. shmsnh's Avatar
    Are you using Windows Phone 8.1 or Windows 10 Mobile? I can confirm that OneNote works just fine on Windows 10 Mobile.
    jasonjef likes this.
    04-12-2017 01:01 AM
  5. Skystranger's Avatar
    I have the same problem. Lumia 730, winphone 8.1.
    04-12-2017 05:24 AM
  6. stepbystep's Avatar
    Me also. Just last night too, can't find a fix, tried a soft reset and a few other things, reluctant to try anything too drastic. Very strange. I keep all my notes on the go and this is incredibly frustrating...!
    04-12-2017 05:38 AM
  7. Snurre Snup's Avatar
    The same here. My wife and I have a Lumia 520 each. One of them has many notes, the other only a few. Both of us gets the Error Code = 80070005.
    04-12-2017 05:57 AM
  8. Alex_Bass's Avatar
    I'm using Windows Phone 8.1. I'd love to use Windows 10, but Microsoft hasn't released a version that'll run on the Lumia 640 without using Windows Insider (which I'm reluctant to use, as I've heard that the WI version of W10 is very buggy).
    04-12-2017 06:46 AM
  9. Alex_Bass's Avatar
    Hi guys, I just thought I'd give you an update on my situation:

    I've communicated with Microsoft's technical support team several times, and all they could initially recommend was to re-sync my Microsoft Account, do a soft reset of the phone, reset OneDrive, check my internet connection, and change my Microsoft Account password (to prompt a re-login). I've already done all these things several times, and none of them worked.

    HOWEVER, they then recommended that I do a hard reset, which I was obviously very reluctant to do. Unfortunately, EVEN THE HARD RESET DIDN'T WORK. So if any of you get told by Microsoft to do this, tell them it's been proven not to work (even though the person I dealt with had no other available solutions).

    So as of this moment, the issue is still not fixed, which leads me to believe that it's actually a problem with OneNote (specifically, its support of Windows Phone 8.1). I've noticed a few apps removing support for Windows Phone lately (including Facebook Messenger), so maybe this is the beginning of the end for them?
    04-12-2017 06:56 AM
  10. shmsnh's Avatar
    I really hope this is a temporary issue. I see no reason for Microsoft to suddenly stop OneNote sync. I'll check if I can replicate this.

    Microsoft hasn't released a version that'll run on the Lumia 640 without using Windows Insider
    This is definitely incorrect. Windows 10 Mobile is officially available for Lumia 640.
    04-12-2017 08:27 AM
  11. MS Icon's Avatar
    I am also having this problem trying to sync any of my many onedrive files, and Onenote pages. This started last night (4-11-17) and Ive tried all the basic things, soft boot, wifi, cell data only. I really hope this is temporary, extremely temporary!
    Nokia Icon
    04-12-2017 09:05 AM
  12. LumPhile's Avatar
    I'm using Windows Phone 8.1. I'd love to use Windows 10, but Microsoft hasn't released a version that'll run on the Lumia 640 without using Windows Insider (which I'm reluctant to use, as I've heard that the WI version of W10 is very buggy).
    For a moment I thought you were joking or just being sarcastic: I assumed that, by now, the whole world knew WM10 was officially supported on the 640. I also use OneNote on a daily basis, and it continues to perform without issues on my 640
    04-12-2017 09:45 AM
  13. Alex_Bass's Avatar
    Obviously this problem is affecting quite a few people, and it started around the same time for all of us, but are there any people experiencing this problem with Windows 10, NOT Windows 8.1? If so, then that also points to it being a problem with OneNote (which is what it seems like at this point). However, it could just be a problem with Windows 8.1, so could someone please post a link for upgrading to WP10? My phone's automatic update system just says that my phone's up to date each time I try to check, so I don't know how to upgrade.
    04-12-2017 02:47 PM
  14. jindraKuchar's Avatar
    Well, I have the same problem. Also I cannot open OneDrive files using WP 8.1 Office apps. Looks more like problem with OneDrive
    04-12-2017 03:14 PM
  15. LumPhile's Avatar
    Obviously this problem is affecting quite a few people, and it started around the same time for all of us, but are there any people experiencing this problem with Windows 10, NOT Windows 8.1? If so, then that also points to it being a problem with OneNote (which is what it seems like at this point). However, it could just be a problem with Windows 8.1, so could someone please post a link for upgrading to WP10? My phone's automatic update system just says that my phone's up to date each time I try to check, so I don't know how to upgrade.
    Get the Upgrade Advisor app from the Store and follow the prompts
    04-12-2017 03:17 PM
  16. Alex_Bass's Avatar
    Is there anyone running WINDOWS PHONE 10 (NOT Windows Phone 8.1) who's having this problem?
    jasonjef likes this.
    04-12-2017 03:31 PM
  17. MS Icon's Avatar
    Windows 10 is not yet available for most Windows Phones. Microsoft is trickling it down from new phones 1st. You must make a new purchase to obtain Win10, eventually they plan to release it to some existing hardware. The problem is within the Onenote app, previously I though the Onedrive app in general was affected. This is what I get when trying to sync. (Selecting View Sync Status) This is such a show stopper. I put alot of trust into the onenote app for it to be down for almost 2 days with no explanation? wp_ss_20170412_0001.jpg
    mikkelnielsen likes this.
    04-12-2017 03:43 PM
  18. Alex_Bass's Avatar
    I just downloaded the Upgrade Advisor app, and after running it I get the following message:

    "The Windows 10 upgrade isn't available for your phone at the moment. We're trying to determine if your phone can support Windows 10."

    So I WAS right - Windows 10 STILL doesn't support oldet handsets.

    In either case, WP8.1 is the second most recent Microsoft OS, and their policy for desktop OS is to support the 3 most recent versions, so it's unreasonable to put this issue down to the OS (asie from the fact that it simply ISN'T the OS, as we now know).

    Very disappointed in Microsoft for his. First we lose two thirds of our storage space, then we lose the Facebook Messenger app (not to mention a few more that have removed WP support in the last year), and now OneNote completely stops working.

    I was already planning to switch to Android in June-July, but now it looks like I'll also have to eschew OneNote for a Android alternative. Is Google Keep the closest equivalent, in that respect?

    Shame on you Microsoft. You conned us into thinking you actually give a damn about the cell phone market, but clearly you were just trying to milk Nokia for as many hardware sales as possible before dumping the market and removing support.
    mikkelnielsen likes this.
    04-12-2017 04:06 PM
  19. patj2474's Avatar
    I've been stranded by this problem, times two. I have one HTC Windows phone as my company cell and one Nokia as my personal cell. OneNote failed on both sometime between last night and this morning.
    I've been checking this thread throughout the day hoping for a solution.
    I sure hope there is a solution soon. I'd like to continue using Windows on both my phones but I'll switch to Android or IOS before switching to Win10 and having to worry about a problem like this again.
    04-12-2017 04:32 PM
  20. Timbre70's Avatar
    Could be an issue regardless of os. Now that I read this, I remembered having difficulty syncing my office scan documents to OneNote on my Android phone.
    04-12-2017 05:35 PM
  21. Alex_Bass's Avatar
    Switching to WP10 wouldn't help as this is a problem with OneNote, not the OS. Also, I don't think WP10 is going to get much support in the future as Microsoft have stopped making Windows Phones (instead focusing on desktop/tablet software). Granted, OneNote is as much a desktop program as it is a cell phone app, but we're already seeing issues with major app developers dropping support for Windows in light of this trend.

    As I mentioned before, I've already made the decision to switch to Android within the next couple of months because I'm sick of Microsoft's terrible app support and chronic OS bugs (which their customer service doesn't make up for at all). But I WAS hoping to continue using OneNote with my new Android phone because it's fantastic for keeping large note files (not sure how good Google Keep is for this?), so now I might have to dump Microsoft's software AS WELL AS their hardware. Not a good sign for a company that's shifting focus to software exclusively....
    Last edited by Alex_Bass; 04-12-2017 at 06:48 PM.
    mikkelnielsen likes this.
    04-12-2017 06:20 PM
  22. Dush Ku's Avatar
    they did something to not let the WP8.1 native onenote and office apps authenticate and sync to the microsoft account. it is much disappoint
    04-12-2017 07:23 PM
  23. Alex_Bass's Avatar
    Is anyone else also having problems with the clock constantly resetting itself? I've been having this problem ever since the OneNote sync issue began; it involves the date resetting to 07/04/15, and the clock resetting to a particular time that I can't remember (I think it's around 12am). It's easy enough to fix, but it's obviously very annoying and stops my Microsoft Account and Gmail from being able to sync.
    04-12-2017 08:28 PM
  24. shmsnh's Avatar
    This issue seems to be affecting everyone across the world. Even though Windows 10 does not seem to be affected, I really hope this gets fixed soon.

    So I WAS right - Windows 10 STILL doesn't support oldet handsets.
    Microsoft Lumia 640 is officially supported. Either you've mixed up your model number, or your carrier has blocked it.

    Source: http://forums.windowscentral.com/e?l...token=xJElErY2
    Last edited by shmsnh; 04-13-2017 at 12:19 AM.
    04-13-2017 12:08 AM
  25. Alex_Bass's Avatar
    "Microsoft Lumia 640 is officially supported. Either you've mixed up your model number, or your carrier has blocked it." - Officially supported and ACTUALLY supported are two totally different things. Why would my carrier block the download? How could they even do that if I downloaded it through Wifi? My identification of the phone is irrelevant; the Upgrade Adviser automatically detects your phones eligibility to determine whether or not the WP10 update can be installed. If that program won't let me download the update, anything written on Microsoft's official website doesn't matter.
    04-13-2017 12:48 AM
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