Sad smiley even after factory hard set

[sneha_sasikumar]

As suggested in many of the threads i tried to do the hard reset - but even then after the gears start coming up the mobile restarts and then a sad smiley comes up. Initially the issue was a smiley on a blue screen and now its a sad smiley on a black background post the gears screen

 

[anon(10197358)]

@sneha_sasikumar

With sad smiley issue, you should reinstall the Windows image of your device with Windows Device Recovery Tool (WDRT).