01-11-2013 11:04 PM
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  1. vtan's Avatar
    Just wondering if any of you who have the Vivo Tab RT and have registered for the free keyboard have actually received it yet? I check daily on the ASUS site and the status hasn't yet changed from "submitted" ... although I don't know if it will ever change. I'm accustomed to ordering from Dell who updates you on the progress so was hoping that would be the case with ASUS as well.
    Vince
    11-05-2012 07:04 AM
  2. dpgx's Avatar
    Not promising news I received from the support team last night. He told me its typically 6 - 10 weeks for something like this which isn't really acceptable in my opinion. I submitted my application the day the promo was launched and it as well is sitting at "application submitted" a week and a half later. I really wish I went the route of getting the Surface instead at this point :(
    11-05-2012 10:37 AM
  3. Sonic77's Avatar
    That's is too bad,
    they might as well just drop the price of the RT by $150 then we can just buy a keyboard.
    11-05-2012 11:22 AM
  4. dpgx's Avatar
    Wouldn't be so bad if they didnt make me carve the box up, I'd probably just return it and order a Surface. The application required clipping the serial number from the box though...
    11-05-2012 12:28 PM
  5. budney's Avatar
    The wait seems logical to me as Asus needed to make sure that buyers of the tablet did not return it or sell it. I still need to register my tablet. Hopefully I get the keyboard, but no biggie if I don't. :)
    11-05-2012 01:28 PM
  6. jdevenberg's Avatar
    How are you checking your order status? I submitted my application for the keyboard on the 26th, never got a confirmation email, and now the link to track your order isn't showing up in my ASUS product registration page.
    11-06-2012 10:29 AM
  7. docangle1's Avatar
    When I purchased the Vivo RT at Best Buy, they had the Mobile Dock as well, when they scanned both SKU's it bundled them for $599.
    11-06-2012 01:47 PM
  8. SvanteH's Avatar
    I don't even have the option 3..

    "After registering the VivoTab™ RT, please click on Mobile Dock Apply & Inquire on the left side menu."

    There is no Mobile Dock Apply & Inquire link. I purchased the TF600T model in Sweden, shouldn't the offer be international?

    Could someone give me the link (once you are logged in) for it and I'll see if any error code pops up trying to access it? Thanks in advance.
    11-07-2012 04:51 AM
  9. jdevenberg's Avatar
    I don't even have the option 3..

    "After registering the VivoTab RT, please click on Mobile Dock Apply & Inquire on the left side menu."

    There is no Mobile Dock Apply & Inquire link. I purchased the TF600T model in Sweden, shouldn't the offer be international?

    Could someone give me the link (once you are logged in) for it and I'll see if any error code pops up trying to access it? Thanks in advance.
    I checked last night and, for me, the link was back. I'm at work right now and our Microsoft Forefront Threat Management blocks the ASUS VIP site, but when I get home I'll see if the link is still there and if it is I'll PM it to you
    SvanteH likes this.
    11-07-2012 06:52 AM
  10. dpgx's Avatar
    Wouldn't be so bad if they didnt make me carve the box up, I'd probably just return it and order a Surface. The application required clipping the serial number from the box though...
    Just an update, I still have no status updates under 'application submitted' and can't seem to get any definitive responses. I submitted an article to the consumerist this morning because I'm a little frustrated that new units shipping to stores have keyboards bundled. It's certainly not a shortage of keyboards causing the delays on shipping them to those of us who didnt receive them with our tablets. As for being able to return the tablet to the store once purchased, Asus made us cut the packaging up and remove the serial number from it, I'm unaware of any retailer that would accept a return once this has been done to the packaging.

    I wish I would've bought a Surface instead at this point, extremely unhappy with the support I've gotten so far...
    11-08-2012 09:47 AM
  11. stormn66's Avatar
    The Asus booth was right beside the MSFT pop up in Toronto.
    The Surface was sold out in the 32 gig model so I went with
    the Asus with the promise of a free docking station which would
    be shipped to me within 5 business days of submitting an application.

    The Asus website is like stepping back into 1996. Without a doubt, the slowest
    most dysfunctional website from an OEM I have witnessed. If by Friday, the docking station doesn't appear, I will be returning the Asus to MSFT Saturday morning.
    11-14-2012 09:56 AM
  12. delco24's Avatar
    I can't even order my keyboard dock. After registering my tablet, I get the order link, but the serial number drop down is blank. Anyone else have this problem?
    11-14-2012 05:46 PM
  13. stormn66's Avatar
    I had the same problem. Hitting refresh 30-40 times did the trick.

    You know, looking back, %$#* Asus, I am taking their Tab back regardless.

    Now I don't want to give them my money. I'll pay the 10% restocking fee and

    chalk it up to experience.
    11-14-2012 08:19 PM
  14. budney's Avatar
    Look at what FedEx just dropped off! Thank you Asus! :D

    wp_20121116_001.jpg
    11-16-2012 12:20 PM
  15. jdevenberg's Avatar
    Look at what FedEx just dropped off! Thank you Asus! :D

    Click image for larger version. 

Name:	WP_20121116_001.jpg 
Views:	7 
Size:	84.4 KB 
ID:	22866
    Hey, so did your order status ever change from "Application Submitted"? Did you get any sort of notification it had shipped or did it just show up one day? Also when did you purchase your Vivo and when did you apply for the dock?

    WE NEED INFORMATION SIR
    11-16-2012 03:44 PM
  16. vtan's Avatar
    Well, for me it just showed up out of the blue ... today in fact, when I got home from work. I hadn't received any email notifications and when I go to the Asus Canada website and log into the members area it still shows my keyboard request as "submitted". Go figure. And I don't even have the Vivo RT any more but am considering going back to FS and buying it again ...
    Vince
    11-16-2012 04:15 PM
  17. budney's Avatar
    For the last week I get a server is busy message when trying to login to the Asus VIP site. Before that no info changed from when I filled the form out. :-/
    Sent from my RM-824_nam_att_101 using Board Express
    11-16-2012 04:22 PM
  18. jdevenberg's Avatar
    For the last week I get a server is busy message when trying to login to the Asus VIP site. Before that no info changed from when I filled the form out. :-/
    Sent from my RM-824_nam_att_101 using Board Express
    When did you buy your tab and when did you submit the application?
    11-16-2012 09:01 PM
  19. budney's Avatar
    When did you buy your tab and when did you submit the application?
    I bought the tab on the first, and delivered the second. I think I filled out the form on the 4th or 5th.
    11-17-2012 10:20 AM
  20. jdevenberg's Avatar
    I wonder why you've gotten yours when people, like myself, who purchased the tablet and submitted the application on the 26th haven't. I hope mine comes Monday or Tuesday.
    11-17-2012 03:33 PM
  21. theefman's Avatar
    For anyone who's got their keyboard, install a program from Asus in the store called Gesture Mapping, it enables pinch to zoom and all other Window 8 gestures like swiping from the edges for the charms, app switching and the app bar when using the touchpad. And you can toggle them off if you don't want them. Good support from Asus.

    Edit: update on this, it seems once you reboot or the pc sleeps the gestures don't work anymore and you have to run the software again. So not as good as I thought, hopefully they can address it in an update or better still add it in a firmware update.
    Last edited by theefman; 11-19-2012 at 07:02 AM.
    11-18-2012 12:27 AM
  22. vtan's Avatar
    I wonder why you've gotten yours when people, like myself, who purchased the tablet and submitted the application on the 26th haven't. I hope mine comes Monday or Tuesday.
    I wonder if it's a country/regional thing? I received my keyboard from Mississauga,Ontario. How about you budney76?
    Vince
    11-18-2012 06:27 AM
  23. budney's Avatar
    I wonder if it's a country/regional thing? I received my keyboard from Mississauga,Ontario. How about you budney76?
    Vince
    My keyboard was shipped from Fremont, CA.
    11-18-2012 08:57 AM
  24. colinm44's Avatar
    Finally got registered for the keyboard. The ASUS web site has got to be one of the most painful experiences with a web site ever!
    11-19-2012 06:56 AM
  25. delco24's Avatar
    Still can't register for the dock - no matter how many times I refresh the page, Asus's website refuses to populate the serial number field.

    Asus's website looks and acts like its from 1990.
    11-20-2012 09:39 AM
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