Long live Windows phone

Contrary to popular belief, Windows phone won't die anytime soon

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 9 of 9
  1. Member321's Avatar
    Member

    Posts
    7 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    I have had a vivotab rt for 2 months and it worked fine until about 2 weeks ago, when suddenly no streaming video worked. Netflix, youtube, hulu, all of those will almost immediate freeze the tablet if I try playing a video. I'll get no more than about 10 seconds into a video before the entire system freezes and the audio turns into a loud buzzing sound. The only way to stop it is via the reset button.

    I've tried doing all of the updates and I have tried resetting the system and nothing makes videos work on this. Is there anything I can do or maybe even claim a warranty through ASUS and get another vivotab?
  2. asus_usa's Avatar
    Member

    Posts
    37 Posts
    Global Posts
    208 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    What reset have you tried? Was it a full system restore, or was it just simply turning the tablet off and back on? Please contact me at cl-tien@asus.com and I will be more than happy to help you figure this out. You do have a warranty on the device, but if it is over 30 days from the reseller, we cannot exchange it for you, only service and repair.
  3. Member321's Avatar
    Member

    Posts
    7 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #3  
    I did the "Refresh Your PC without Affecting Your Files" option. Do you think I need to do the full blown factory reset?

    Thanks.
  4. asus_usa's Avatar
    Member

    Posts
    37 Posts
    Global Posts
    208 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #4  
    Yeh, I would give that a shoot if the first refresh did not work. It works, it would rule out the possibility of a hardware defect.
  5. Member321's Avatar
    Member

    Posts
    7 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #5  
    I tried doing the full system reset and hulu and netflix seem to be working for now but youtube still freezes up almost instantly. Could it be a problem with flash maybe?
    Last edited by Member321; 02-23-2013 at 02:00 AM.
  6. asus_usa's Avatar
    Member

    Posts
    37 Posts
    Global Posts
    208 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #6  
    Are you using the browser to view YouTube from the desktop view or from the Metro? Or does it not matter which view you are in? Or are you using the Youtube Player app from the MS App Store?

    Flash will not work on every website using the built in IE 10, but YouTube should be on Microsoft's "whitelist" of working sites. Since you've just restored your tablet, keep checking for updates to see if any new ones roll in that will help with this.
  7. Member321's Avatar
    Member

    Posts
    7 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #7  
    The problems with youtube are in the metro IE, the desktop IE, youtube app, and google search engine app. I also was watching some kind of intro video for Microsoft Office when I updated it and that video froze too. I called ASUS and they gave me information to send it in.
  8. drojas4's Avatar
    Member

    Posts
    8 Posts
    Global Posts
    16 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #8  
    it's the new Nvidia driver update, when I first got my Vivotab RT TF600 all videos ran smooth with no stutter at all, MP4, online videos everything was
    smooth, then I download the new updates a few days ago and BOOM no more smooth video,
    So i did a Full system Restore the one that deletes everything and my system was back to smooth video and no stutter.
    then i went back and unchecked the hardware packaged in the update list,
    so i could get the rest of the system updates without updating the Nvidia drivers.
  9. rjorge77's Avatar
    Member

    Posts
    31 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #9  
    Hi,

    Yeah. i really believe its the NVIDIA drivers... i started to get Video (flickering) issue as well since last update. :(

    br,

    rj77

Similar Threads

  1. Surface RT or Asus VivoTab RT
    By Michael Alan Goff in forum General Tablet & Laptop Discussion
    Replies: 2
    Last Post: 11-27-2012, 05:47 PM
  2. How the @#$! do I copy my Zune videos to my phone?
    By badMojo69 in forum Windows Phone 8
    Replies: 6
    Last Post: 11-16-2012, 11:41 PM
  3. Got My Surface RT Early!!!!!!!
    By kane4fire in forum Microsoft Surface for Windows RT
    Replies: 19
    Last Post: 10-30-2012, 07:01 PM
  4. an App for streaming music from my Desktop
    By SingeDebile in forum Windows Phone 7
    Replies: 6
    Last Post: 10-03-2011, 01:44 PM
  5. Streaming Videos as Webcam
    By ellatwo in forum Windows Phone 7
    Replies: 5
    Last Post: 06-07-2011, 04:22 AM

Posting Permissions

";