- Oct 5, 2014
- 10
- 0
- 0
Hello all,
Hope this info helps people with this phone, doesn't seem like a typical hard reset.
Hello,
Thank you for contacting BLU Products. We are happy to help you!
We recommend that you perform a hard reset on your device. To perform the Hard Reset via the recovery mode on the BLU Win HD/JR, you will need follow these steps (please note that this will erase all the data, pictures and videos save in the internal memory be sure to back these up first):
1. Press and hold the volume down button + Power button at the same time until you feel a vibration (about 3-5 seconds).
2. Once you feel the vibration, let go of both volume down button + Power button and immediately press the volume down button until you see a large exclamation mark. (will show up after the BLU logo)
3. Press the following four buttons in this order: volume up button, volume down button, power button, volume down button. Your phone should now reset and restart itself. (It might take a while for the reset to finish.)
Should you have any additional questions please contact us, via E-Mail or 1-877-602-8762 (Monday-Friday 9:30am-5:30pm EST).
Hope this info helps people with this phone, doesn't seem like a typical hard reset.
Hello,
Thank you for contacting BLU Products. We are happy to help you!
We recommend that you perform a hard reset on your device. To perform the Hard Reset via the recovery mode on the BLU Win HD/JR, you will need follow these steps (please note that this will erase all the data, pictures and videos save in the internal memory be sure to back these up first):
1. Press and hold the volume down button + Power button at the same time until you feel a vibration (about 3-5 seconds).
2. Once you feel the vibration, let go of both volume down button + Power button and immediately press the volume down button until you see a large exclamation mark. (will show up after the BLU logo)
3. Press the following four buttons in this order: volume up button, volume down button, power button, volume down button. Your phone should now reset and restart itself. (It might take a while for the reset to finish.)
Should you have any additional questions please contact us, via E-Mail or 1-877-602-8762 (Monday-Friday 9:30am-5:30pm EST).